Towing And Recovery – Privacy Policy
Last updated: November 2025
Towing And Recovery Limited (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website, contacting us, or using our towing and recovery services, you agree to this Privacy Policy.
1. Information We Collect
We collect personal information necessary to provide towing, recovery, roadside assistance, and related services.
1.1 Information you provide directly
- Name
- Phone number
- Email address
- Physical address
- Payment information
- Vehicle details (make, model, registration, VIN)
- Description of the issue or job
- Any communications you send us
1.2 Information collected during towing or roadside services
- Photographs of vehicles and job location
- GPS location of the breakdown or tow
- Tow truck GPS tracking data
- Dashcam or CCTV footage
- Details provided by police, insurance companies, councils, or roadside partners
1.3 Website & digital information
- Cookies and analytics (pages visited, browser type, device type)
- Online form submissions
- IP address
You may choose not to provide certain information, but this may limit our ability to deliver the service.
2. Why We Collect Your Information (Purpose of Collection)
We collect your information to:
- Provide towing, recovery, transport, and roadside assistance services
- Communicate with you about jobs, bookings, and updates
- Verify your identity and vehicle ownership
- Process payments and issue invoices
- Provide documentation to insurers, police, councils, or authorised parties
- Improve our services, website, and customer experience
- Maintain safety, security, and accurate job records
- Comply with legal obligations
We will not use your personal information for purposes unrelated to our towing services unless you give permission or we are legally required.
3. How We Store and Protect Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Measures include:
- Secure cloud storage with reputable service providers
- Access controls and password protection
- Encrypted payment processing
- Secure devices and record-keeping
- Staff training on privacy obligations
If a privacy breach occurs that is likely to cause serious harm, we will notify you and the Office of the Privacy Commissioner as required by the Privacy Act.
4. Disclosure of Your Information
We may share your information with:
- Police or emergency services (e.g., accident scenes, abandoned vehicles, legal requirements)
- Insurance companies (for claims, assessments, accident-related tows)
- Councils or authorised enforcement agencies (e.g., parking enforcement tows)
- Roadside assistance partners (NZAA, NZRA, agencies, fleet managers)
- Our subcontractors or trusted service providers who help us deliver the service
- Payment processors
- Cloud storage and IT providers
We require all third parties to protect your information in line with NZ privacy standards.
We do not sell or trade your personal information.
We may disclose information if required by law, court order, or to protect health and safety.
5. Storage Location & Overseas Transfers
Some information may be stored in secure cloud services located outside New Zealand.
Where this occurs, we ensure that these providers have privacy protections consistent with NZ law.
6. How Long We Keep Information
We keep personal and job-related information only for as long as required:
- To provide our services
- For operational, insurance, and legal purposes
- To comply with New Zealand law
After this, information is securely deleted or anonymised.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Ask how your information has been used or shared
We will respond to all requests within a reasonable timeframe.
To make a request, contact us using the details below.
8. Cookies and Website Tracking
Our website uses cookies and analytics tools to:
- Improve user experience
- Understand website traffic
- Deliver relevant content
You can disable cookies in your browser settings, although some website features may not work correctly.
9. Children’s Privacy
Our services are not intended for individuals under 16 except where related to an accident or vehicle ownership.
We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions, complaints, or requests relating to your privacy, please contact:
Towing And Recovery
Email: admin@towingandrecovery.co.nz
Phone: 0800 222 869
